This section is a selection of Frequently asked questions that relate to the Delivery of your items, Payments and the process of ordering.
Feel free to email us should you have further questions on firstname.lastname@example.org
How does shipping and delivery work?
We use MDS Collivery Courier Services https://www.collivery.co.za Your courier fees will be added to your invoice if you wish to collect directly from our offices, our Dispatch department will let you know once your goods are ready.
Which payment methods are accepted?
If you have ordered online you can make use of either a credit or debit card, we also have a Speedpoint at our offices for direct card payment or you can transfer the money into our account with your company name or invoice number as a reference. Make sure you send us proof of payment to email@example.com if you have made a transfer. To avoid any disappointments please make sure proof of payment has been sent to us before 1pm.
How long will delivery take?
Depending on how you'd like your goods to be shipped and where, it can take anywhere from 3 days to 4 weeks.
How long does it take for my order to be processed?
Every order has a lead time of 1 - 5 working days unless otherwise specified. this is also subject to what you've ordered and on the stock we have available. Contact your Sales consultant for more information.
What exactly happens after ordering?
A quote will be issued to you via email. Once accepted we will then send you a pro-forma invoice and wait for your payment. Immediately after, your order will be processed. Please do not pay on quote as prices between the time of ordering and paying might have changed.
Do I receive an invoice for my order?
Yes, you will receive an invoice from our Sales department via email. Please specify if you be needing a tax invoice for customs or accounting purposes.